Shipping
PROCESSING AND SHIPPING TIME
Orders are processed within 1 business day* after payment confirmation. Note that delays may occur during promotional periods.
All orders are dispatched from our Australian warehouse in Queensland.
SHIPPING METHODS & DELIVERY TIMES
| Region | Estimated Delivery Time |
|---|---|
|
Metro Areas (Sydney, Melbourne, Brisbane, Adelaide, Perth) |
Standard Shipping: 2–5 business days Express Shipping: 1-2 business days |
| Regional Areas |
Standard Shipping: 3-7 business days Express Shipping: 2-4 business days |
| Remote/Rural Areas |
Standard Shipping: 5-10 business days Express Shipping: 3-5 business days |
COURIERS WE USE
At The Comfort Co., we partner with trusted couriers to ensure fast and reliable delivery:
- Australia Post
- StarTrack
- TNT Express
SHIPPING COSTS
📦 Standard Shipping - $9.95
🚀 Express Shipping - Varies by location
Please note, we can ship to P.O boxes. However, if you choose Express Shipping for a P.O box, an additional $8 flat rate surcharge applies.
FREE SHIPPING OFFER
We offer FREE Standard Shipping on all orders over $200.
Important:
- The $200 threshold applies to the cart total before shipping charges
-
Express Shipping is not included in this offer - additional charges apply
WANT DELIVERY UPDATES?
Track your parcel, choose a safe place to leave it, or redirect it to a free 24/7 Parcel Locker with the Australia Post app.
- Get real-time tracking updates
- Set delivery preferences
- Redirect parcels to a Parcel Locker or Post Office
- Download the AusPost app on Google Play or the App Store.
Important Notes:
- Parcel Locker and Parcel Collect Services: Fees may apply for couriers other than Australia Post and StarTrack
- Collection Window: You have 48 hours to collect your parcel from a Parcel Locker
- Full Terms & Conditions: Visit ausport.com.au/parcellockers for details
INTERNATIONAL SHIPPING
While The Comfort Co. does not ship internationally from our Australian store, we have warehouses in:
- New Zealand
- Singapore
- United States
If you're located in these regions, please visit the local site or contact our customer service team.
CONTACT US
For any shipping-related inquiries, please contact us:
📧 info@thecomfortco.com.au
📞 1300 856 226
Sit back, and relax - Comfort is on the way!