Contact information

How to reach us

We would rather hear from you than have you guess.

Email: info@thecomfortco.com.au Phone: 1300 856 226 Hours: Monday to Friday, 9:00am to 3:30pm AEST, excluding public holidays

Postal address Comfort Co Shoes Australia 1 Gateway Court Coomera QLD 4209 Australia

Before you contact us

Two things you can do yourself, faster than waiting on a reply:

Returns and exchanges. Start one any time in our returns portal at comfortcoshoes.com.au/apps/redo/returns-portal/login. You will need your order number and the email address you used.

Order tracking. Use the tracking link in your shipment confirmation email, or sign in to your account.

Response times

We reply to emails within one business day. Messages sent outside our hours or over the weekend are picked up the next business day.

In-store

You are welcome to visit us and try shoes on in person. Details and opening hours are on our Visit Us In-Store page. To find a stockist near you, use our Store Locator.