Refund policy

Returns and exchanges

If your fit is not perfect, you can return or exchange within 30 days from the date of dispatch.

Everything is done online through our returns portal. No phone calls, no paperwork.

How a return works

1. Start in the portal. Go to comfortcoshoes.com.au/apps/redo/returns-portal/login, enter your order number and email, and choose the items you would like to send back or swap.

2. Choose a refund or an exchange. If you are exchanging, the portal suggests the closest match so you find the right fit faster.

3. Print and post. Once approved, your return label is emailed to you. Attach it, drop the parcel off, and we take it from there.

Please start every return in the portal before posting anything back, so we can track your parcel and process your refund or exchange without delay.

Return postage

With Checkout+ coverage. Return shipping is already included. A prepaid label is emailed to you once your return is approved, at no charge.

Without coverage. Start your return in the portal and buy a return label there. The label is emailed to you.

Condition

Items need to be unworn and in a resalable condition, with original packaging where possible. Please try shoes on indoors on a clean surface.

How refunds work

• Refunds are credited to the original payment method
• Once your parcel reaches us, returns are processed within 5 working days. This can take longer during promotional periods
• After processing, allow a further 3 to 5 days for the credit to appear on your statement
• Original shipping charges are not refunded

Package protection with Checkout+

If you added Checkout+ at checkout, your parcel is protected in transit against being lost, stolen or damaged.

File a claim through the same self-service portal. Most claims are reviewed within 1 to 2 business days, and we make it right with a replacement, store credit or refund.

Faulty or incorrect items

Start a claim in the returns portal and upload a photo of the problem.

Nothing in this policy limits your rights under the Australian Consumer Law.

Rewards points

Rewards points are not returned when a refund is processed, unless the item was returned as faulty.

Purchases made elsewhere

We can only process returns and exchanges for orders placed on comfortcoshoes.com.au. If you bought from another retailer, please return to them directly. For in-store purchases, please return to the store you bought from.

New Zealand, Singapore and United States orders are returned to their own markets, not to Australia.

Outlet

Outlet purchases may be subject to different terms. Please see our Outlet Returns page.

Orders placed before 26 June 2026

These are handled by our Customer Care team rather than the portal. Email info@thecomfortco.com.au or call 1300 856 226.

Need help

Most returns need no contact at all, but if you get stuck:

• Returns portal: comfortcoshoes.com.au/apps/redo/returns-portal/login
• Email info@thecomfortco.com.au
• Call 1300 856 226
• Monday to Friday, 9:00am to 3:30pm AEST, excluding public holidays

Sale and promotional items

Sale items purchased on comfortcoshoes.com.au can be returned or exchanged within 30 days of dispatch under the same condition requirements as full-price items. Outlet purchases are final sale and cannot be returned unless faulty. Promotional offers may have specific terms shown at the time of purchase; where those terms differ, the promotion terms apply.