re:do
Free Unlimited Return
Free Unlimited Return
Ships from our Australian warehouse.
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Please note: product colours may vary slightly due to lighting and screen settings.
How this shoe fits
What we know about this style, in plain English. Sizing is a guide, and if you are between sizes we always recommend the larger size.
Detailed fit notes for this style are on their way. In the meantime, use Find my size above, and remember to size up if you are between sizes.
This is a guide only and fit can vary by style. If it is not quite right, returns and exchanges are easy, and you can add Checkout+ at checkout for extra return protection.
Shipping. Free shipping over $149, or $7 standard. Shipping to Australia, most orders arrive within a few business days.
Returns. Easy returns with Checkout+ return protection added at checkout. 30-day returns on unworn items in original condition. Outlet items are final sale.
re:do
Love the shoes. Fit me perfectly. Best shoes ever
Hi there! We're thrilled to hear you love the shoes and that they fit perfectly. Thanks for your wonderful review!
Bought the Revere Miami in Tan. Very happy with them and they are super comfortable. Delivery was fast and would recommend choosing The Comfort Co shoe store for your purchases.
Hi Maryann, we're huge fans of the Revere Miami's, definitely one of our staples. They look absolutely fantastic on you! Thank you for the kind words, and thanks for recommending us to your friends.
Great sandals. Very comfortable and I love the colour.
Great
Great customer service! Free return worthwhile. Very happy with exchanged shoes!
Very comfortable wearing shoes. Great for wider feet
I’m still waiting for my exchange shoes to arrive. Any idea where they may be ?
I was excited to see the new colour in the VItal sole sneakers. Very Snassy can't, wait to wear them. Is there more colours coming out in these sneakers as I have most of them please let me know. Very comfortable.
Thanks Sandra love my new sneakers.
quick efficient service
Hi Mary, thank you for your kind words! We're glad you had a great experience with our service. Looking forward to serving you again!
Very easy & prompt service
Hi Noela, thank you for your kind words! We're thrilled to hear you had a great experience with our service. Looking forward to serving you again!
This is a fantastic idea.
Although confident re my size i like the safety of free returns in case a problem.
So impressed with this service. I normally would never order an expensive pair of shoes without trying them on but as this service was offered thought I'd give it a go. The shoes I ordered were too big, just had to initiate return online, print label, take to post office and then about a week later the perfectly fitting shoes arrived. Very easy and convenient.
Hello,
Wow, it sounds like we might just have opened up a whole new world for you! This is a relatively new initiative for us, so this is great feedback. Glad to know that it worked smoothly. Hopefully next time you won't need it, but it's nice to know it's there if you do.
Thanks for the kind words!
Great service. Thank you!
Hi there! We're so glad to hear you appreciated our service. Thank you for your support!
One of the Shoes had scratches all over the front , it was stretched and creased like it had been worn before.
I emailed immediately and attached photos to my email.
I also had stated I was hugely disappointed as I could not return as I needed them as were going away .
I received a response telling me to send email with photos which was what the first email was about , it was like it was automatic response.
I have received no acknowledgment of what actually occurred.
Very disappointed as for me they were expensive shoes which I’m still paying for through Afterpay .
Hello,
My name is Ben and I'm the Senior Copywriter at The Comfort Co. This case has been escalated and I thought I'd take this opportunity to respond to you personally as I've been fighting to get the best possible result.
Firstly, our sincere apologies for the run-around you've had to endure. We pride ourselves on the efficiency of our Customer Service. We can see how this has happened as it's a bit of an unusual case. But to get our wires crossed like this definitely falls outside of the way we like to do things.
Given the circumstances with you not having the time to be able to return these ones for a free exchange, we've managed to secure store credit for the full amount you paid for the shoes. You're also more than welcome to keep the ones you've got now. We hope this resolves this issue adequately. I'll go ahead and brief Natalee (the Comfort Concierge you were talking to) to get the wheels in motion for this now.
Most importantly, we hope that the disappointment in these shoes in no way effects how much fun you have on your holiday! We're certain that once you're on the beach, cocktail in hand (I'm making a lot of assumptions about your holiday, but still) that the big smile on your face is more than enough to distract from the scratch on your sandals.
Apologies again for this turn of events. We hope it hasn't left too sour of a taste in your mouth. We look forward to welcoming you back to use that store credit for your next pair so we can make it up to you.
Kind Regards,
Ben
The Comfort Co
This is a winner, plus encourages me to shop more often with confidence its not costing a fortune in return if needed
Hi there! We're so glad to hear you're happy with our brand new return policy. We've just rolled this one out so we're so happy to hear our customers like it! Made our day! Have a great rest of your week.
Great return process ..loved the boots but my feet didn’t ..I opted to pay for a return ..the return label was sent to me and within 3 days the refund was done ..thanks so much
Hi Liz, oh we HATE it when that happens! You definitely made the right choice though. Enduring shoes (especially boots) that don't fit because you love them can do you some real damage!
If you like, you can get in touch with our Comfort Concierges (Customer Service) and they can work with you to find a pair that'll fit you incredibly!
Either that of you could pop into one of our stores or one of our partners https://comfortcoshoes.com.au/pages/store-locator and they can help you out. If they happen to have an Aetrex foot scanner, even better!
Thanks for the kind words Liz, hope you have a fantastic afternoon!
The Shoe is beautiful unfortunately I ordered the wrong size but you made is so easy I just re boxed it and sent you an email and was sent the instructions to receive a Free Return sliip to send them back your service was prompt and I was kept informed after I had posted it Thank You for your great service Kind Regards Lorraine
Hi, we're so glad to hear you had a positive experience with our return process! Thank you for your kind words. This is a new policy we've just rolled out so it's incredible to hear that our customers love it!
If you need anything else, feel free to reach out.
The return policy takes the worry out of purchasing. The process is very customer friendly. Thank you.
Na
Very helpful when ordering on line...
It gives you confidence to shop online when you know that any returns will be easy & free. Particularly something like shoes because there is always a risk they might not be the best fit (unless you have purchased the same shoes before)
Great
The ability to return the product easily was extremely important for me as I made a mistake when ordering.
Excellent quality and comfort
Why should I need to pay for this upfront? I have not needed to return anything to you in all the years I have been Buying my Delightfully comfortable Utopia shoes.
Hi Lyn, Our free returns are designed to make things easier if you ever need to send something back. The additional return fee is an optional service that can be removed at checkout. Simply select “Checkout without Checkout+” when placing your order, and you won’t be charged the extra return fee upfront. We really appreciate your continued support and hope you continue to enjoy your delightfully comfortable Utopia shoes!
I've just had foot surgery and was looking for a comfortable dress shoe. A friend was wearing the Josie shoes and recommended them. Very comfortable and classy 👌
